Can you supply tarps other than shown on the Tarps-Tarps.com site?
Yes we do carry other sizes other than what we is shown on our site, please email [email protected] for your tarp request and we will do our best to help you.
How long will it take to receive my tarp order?
TARPS-TARPS ships your tarps within 24/48 hours of receiving the order and on many occasions well within this time span. Therefore your order will be packed & dispatched within 48 hours after the order was placed. We have warehouses on the East and West coast of the USA therefore the average shipping time is 3 days on top of the 2 day processing time. If you need your tarp in a hurry, please order using the various shipping upgrades. We use UPS ground for shipping our tarps. Larger orders are shipped by various trucking companies we use and can take slightly longer transit times than UPS.
Does Tarps-Tarps.com accept purchase orders?
Yes we do. Please fax your order on an official company headed paper. We may ask for you to set up an account with us. This may sometimes take a few days to carry out all the necessary credit checks.
What is the best tarp to buy?
All our tarps offer outstanding value for money and can be used for many applications. All our tarps are supplied with rope reinforced hems, rust free grommets and have a UV inhibitor added to the tarp helping protect your investment against the suns rays.
What does cut size mean?
The best way to explain this is that the tarp is cut from a sheet of poly tarp material, for example a 6ft x 8ft. However, when the hems and grommets are made, the tarp can be up to 6 inches shorter on the length and bredth. Please allow for this when ordering. Most poly tarps are sold this way and has been an industry standard for many years.
Will my poly tarp be waterproof at the time of purchase?
Yes, fully waterproof and guaranteed. However, we are unable to guarantee the tarp will always be waterproof due to the many conditions under which customers use the product for which we are not liable.
What is the best way to tie down the tarp?
Ball bungees are the best way to tie down tarps. We can supply these items in 6-inch, 9-inch, or 11-inch lengths. The alternative is to use blue poly rope, although this is not as flexible, though it is a cheap alternative.
If I need a tarp to cut out the maximum amount of ultraviolet light, which one do I purchase?
We would recommend our SUPER HEAVY DUTY WHITE/SILVER 11 oz tarp. This tarp has has a black mesh incorporated within the tarp and is regarded as giving the maximum amount of sun block.
How do the tarps stand up to prolonged periods of wind?
Our tarps stand up to prolonged periods of wind; however; we would recommend the heavier duty tarps for this situation and suggest that you make sure the tarp is tied down with bungees or rope. Wind can cause friction on the tarp, and this will be the first thing that will destroy the tarp. Therefore make sure the tarp is fastened down - this is most important. We are unable to guarantee our tarps against hurricane force winds. However, our tarps are ideal for protecting buildings, etc. after hurricane damage.
Can I return my tarp or canopy after I have removed the packaging?
No, once the package has been opened, we are unable to accept returns. However, if for some reason you order a tarp and need to return it because you have changed your mind or have no further use of the tarp, you can sent it back at your cost (MUST BE NEW IN PACKAGING). We then deduct a 20% restocking charge and refund your credit card accordingly. Orginal shipping charges are not refunded.
The returned freight is the responsibility of the customer. Any items that need a credit due to a purchasing error or change of mind must be returned within 14 days of the original order.
How can I cancel my order?
Due to the large amount of orders we process, it can be difficult for us to locate your order once processing has started. It will be necessary to call to cancel your order within 1 to 5 hours. However, we cannot promise that we will be able to stop your order from being dispatched, as it could have already been shipped with UPS. If your package has been shipped you will need to return the parcel as stated above which will incur a restocking fee. If you do not accept delivery of your order you will incur the returned shipping charge that UPS will bill us less the 20% re stocking charge.
What is the best way to contact Tarps-Tarps?
We prefer email at [email protected] which we endeavour to reply to you within 4 business hours . Alternatively our phone number is 239-643-0802.
