Shipping
Shipping Policies
Tarps- Tarps ship most of its tarps via UPS from three warehouse locations in the USA Florida, California and New York.We do not ship to PO box addresses
We endeavour to dispatch your item to you as soon as possilble. In stock items ship within 48 hours of purchase. Most items ship at least within 1-2 business days. We make every effort to ensure the fastest possible delivery. Business days are Monday to Friday. If you need an item by a certain date, please ask or use our fast shipping via UPS.
We ship by UPS Ground
Sales Tax: If we are shipping to a location within Florida from our Florida warehouse, we're required to charge tax at 6%.
Address Correction Charges
Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a $6.00 charge for ground packages and $15.00 charge for air packages if correction is made after packages have been shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.
This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-2 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us at tarps-tarps.com and include your name and order number.
How to Cancel an Order
Due to our large volume of orders it is difficult for us to locate your order once processing starts, please call to cancel any orders within 1-12 hours; however, we cannot promise we will be able to locate and cancel your package. There will be a $12 charge for all cancelled orders. It is not possible to cancel orders after shipment. If you wish to cancel your order prior to delivery, please contact us immediately. Orders will be cancelled if items have not been shipped. If items have been shipped, you must follow our standard return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping and restocking fees. If you wish to cancel your order prior to delivery, please contact us immediately at [email protected]
If you wish to cancel your order prior to delivery, please contact us immediately at tarps-tarps.com or call our office. Orders will be cancelled if items have NOT been shipped. If items have been shipped, you MUST refuse delivery or follow our standard return procedures. If the item was shipped, there will be a cancelation fee.
For further return details please click on the tarp questions link at the very top of the page.
