Tarp Shipping Policy
Shipping
Our opening times are Monday - Friday; 9:00a.m. to 5:00p.m. EST.
Most online orders are shipped within 48 business hours with FedEx Home Delivery, FedEx Ground or UPS Ground. We make every effort to ensure the fastest possible delivery service; if you require an item by a certain date, please contact us and ask about our expedited shipping options.
Any orders placed on Friday evening, over the weekend or during a public holiday will be processed on the next available business day.
All shipping times are entered into in good faith, but are estimates only. Shipping times are not guaranteed and we cannot be held responsible for any delays in delivery once the item is in the hands of the carrier.
Free Shipping Over $99
We are now offering FREE SHIPPING on all orders over $99.00.
This offer is applicable to the Lower 48 Contigious States only. Shipping charges apply to Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands and any International destination.
Our free shipping offer is restricted to ONLINE ORDERS ONLY. Any orders placed via telephone, fax or email will be subject to a shipping charge. The free shipping will be applied automatically at checkout once the order value exceeds $99.00 (excluding shipping).
The free shipping offered is for standard UPS or Fedex Ground Services. Should you require expedited shipping, please call our Sales Office on 239-643-0802 to obtain a quote.
Address Correction Charges
Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a $6.00 charge for ground packages and $15.00 charge for air packages if correction is made after packages have been shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.
This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-2 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us at tarps-tarps.com and include your name and order number.
How to Cancel an Order
Due to our large volume of orders it is difficult for us to locate your order once processing starts, please call to cancel any orders within 1-12 hours; however, we cannot promise we will be able to locate and cancel your package. There will be a $12 charge for all cancelled orders. It is not possible to cancel orders after shipment. If you wish to cancel your order prior to delivery, please contact us immediately. Orders will be cancelled if items have not been shipped. If items have been shipped, you must follow our standard return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping and restocking fees. If you wish to cancel your order prior to delivery, please contact us immediately at sales@tarps-tarps.com or call 239-643-0802
If you wish to cancel your order prior to delivery, please contact us immediately at tarps-tarps.com or call our office. Orders will be cancelled if items have NOT been shipped. If items have been shipped, you MUST refuse delivery or follow our standard return procedures. If the item was shipped, there will be a cancelation fee and orginal shipping cost will not be refunded.
